Intern Customer Experience (f/m)

mytheresa.com is the leading digital boutique for women's luxury fashion worldwide. Each season, we select the most beautiful styles and key pieces for our luxury customers. We collaborate only with approximately 180 selected designer collections worldwide. We partner with some of the most important and influential luxury designers in the world like Valentino, Gucci, Dolce & Gabbana, Prada, Saint Laurent, VETEMENTS and many others.
 
Our international team in our headquarters in Munich consists of nearly 400 highly talented and passionated members from over 50 nations. We offer an unique and best-in class service to the customers we have in more than 120 countries. We use and develop the best practices in IT, Human Resources, operations, online marketing, webshop design, in addition to creating very innovative digital content for our editorial, public relations and branding activities. Since September 2014 mytheresa.com has been an independent subsidiary of the Neiman Marcus Group.

We are looking for a special person who is self-motivate, reliable with ability to be flexible and must have a positive approach to the workplace, whilst maintaining professional conduct at all times. The successful candidate will have the opportunity to work with our Customer Experience Team based in our office in Munich for the period of at least 5 months.

Your responsibilities:

• Supporting Projects, Events and Campaigns for mytheresa.com
• Planning and organizing events with the local THERESA store
• Generating Reports for the entire department and the Senior CX team
• Supporting the Personal Shopper´s on daily business
• Monitoring Campaigns
• Account assignments as well as data logging
• Administrational support by various projects and campaigns
• First contact for external suppliers