Customer Care Specialist (m/f) in München

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Stellenbeschreibung


AmRest Holdings SE (AmRest, WSE: EAT) is the largest independent restaurant operator in Central and Eastern Europe with a growing international presence. Since 1993 we have been building a portfolio of well recognized, power brands such as KFC, Pizza Hut, Burger King and Starbucks based on solid franchise and joint venture partnerships. AmRest owns the La Tagliatella brand which is being developed internationally as both Company operated restaurants and franchised stores. In 2012 AmRest acquired two unique brands operating in China- Blue Frog and Kabb.

AmRest Coffee Deutschland Sp. z o.o. & Co. KG is a sub company of AmRest Holdings SE, which operates almost 150 Starbucks Stores in Germany as licensee. For the German headquarter based in Munich, we are looking for a


Customer Care Specialist (m/f)


Key responsibilities


  • The Customer Care Specialist is the voice and mediator between our guests and the company.
  • Managing the `Guest Service´ inbox through effectively logging, tracking and closing each case in a timely manner ensuring a satisfactory conclusion
  • Delivering content and supporting the marketing department in answering social media related inquiries on Facebook, Twitter, Instagram.
  • Identifying opportunities to increase customer satisfaction, quality and efficiency to improve processes, procedures, policies and standards.
  • Seeking resolutions to issues using internal and external contacts.
  • Supporting and educating retail partners to deal with customer complaints more effectively and providing them with necessary information on any customer issues.
  • Providing customer feedback to allow partners throughout the organization to achieve business results and to help support the implementation of company programs.
  • Reporting from all incoming channels (including social media) to display the current customer satisfaction status and trends.


Voraussetzungen

Experience required


  • Apprenticeship / Business studies and first experience in an international environment
  • Solid experience in a busy customer service or call center orientated environment is an advantage
  • Strong German and English verbal and written skills are essential as well as strong listening skills
  • Social media knowledge and skills
  • Experience of using a Customer Relationship Management (CRM) system would be an advantage
  • Advanced level in MS word, spreadsheet and database skills is essential
  • Ability to multi task and use customer care expertise to resolve complaints immediately
  • Proven ability to work effectively under pressure and remain calm and professional at all times
  • Good team player, general administrative and organizational skills


You work for a great company and can make a difference every day - in a workplace that offers exciting opportunities to participate in the implementation of ideas, to grow in a fast moving environment and to work independently. Your chance to be more than just an employee - become a partner. If you are interested, please upload your application (CV, cover letter) in English including your salary expectations and earliest start date on http://www.starbucks.de/about-us/career-center!

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Zusätzliche Informationen zum Job

Anzeigenart
Stellenangebot
Arbeitszeit
Vollzeit
Vertragsart
Festanstellung
Berufliche Praxis
mit Berufserfahrung
Aus- und Weiterbildung
Abschluss Hochschule / Berufsakademie / Duales Studium
Berufskategorie
Vertrieb, Verkauf, Handel / Kundenbetreuung, Tele-Sales, Call Center
Arbeitsort
Arnulfstr. 19 , 80335 München

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